If you need EMERGENCY Excel or MS Office help call call now: (see below for fees and charges)
 Office: (01603) 211701
SERVICE FEES
Hourly or daily rates available. Happy to prepare quotes for larger projects.
- £75 per hour / £600 per day.
- Following surcharges apply:
- Out of office hours (Mon-Fri 8am - 6.30pm): 'Time & half'.
- Bank holidays: 'Double time'.
- Half hour minimum charge.
Remote or on site support provided. - Car travel is charged at 25p per mile
- All out of pocket reasonably incurred expenses will be covered by the client.
For all new clients an initial payment on account / deposit will be required to show commitment. Invoices will be raised on either completion or for longer projects on a fortnightly basis with 15 day terms.
Full terms and conditions at:
Retainer:
- Annual contract, 2 month rolling thereafter. 2 calendar months written notice required for cancellation.
- 20% discount on hourly rate: Time charged at £60 hourly pro-rata plus any reasonably incurred out of pocket expenses.
- Minimum charges: 1/3 hour minimum charge for remote assistance. 1.5 hour minimum charge if site visit required. Fortnightly invoicing with 14 day payment terms. Invoice will include itemised timesheet which will detail your company staff name / number and description of work conducted. Itemised or separate invoices and timesheets available for different departments or projects on request.
- Travel is charged at the hourly rate plus 25p per mile. If additional costs are expected approval will be sought by Excelmate Consulting (EC) from nominated company representative (NCR).
- EC can be contacted directly by any members of your company staff by email / phone / skype between 8am and 11pm, 7 days a week. Time and a quarter will be charged for urgent requests out of office hours (8am - 6pm) and bank holidays.
- For work expected to take more than 8 hours / 1 day EC will contact NCR for approval. No approval will be sought for work expected to take less than 8 hours.
- Retainer charge is £225 per month. EC reserves the right at any time to increase the retainer if admin costs are not being covered by this charge.
- Retainer will be increased to include time spent on client work if a minimum level is met on a monthly basis going forward.
- Payment of retainer will signify acceptance of EC terms and conditions. Full terms and conditions at: www.excelmate.co.uk/services/termsandconditions
Project Offer:
- 13.33% discount* on time purchased in advance (£65 p/h effective rate).
- Payment by monthly standing order.
- At month end 80% of total unused time rolls forward to
the next month.
- Monthly billing and 28 day payment terms.
- 1 months notice required for
cancellation. Payment required by 1st working day of the month. Min. £55 p/m.
- Statement of
hours sent on the last
working day of the month with invoice for any additional time used.
- No setup or cancellation fee
- Receipt of retainer charge will signify acceptance of EC terms and conditions. Full terms and conditions at: www.excelmate.co.uk/services/termsandconditions
* Excludes expenses.
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